• All walks are supervised by a suitably trained and experienced person. Customers are not permitted to take the alpacas unaccompanied or leave the group with their alpaca.
  • Walks include a safety briefing at the start. Anyone not adhering to the information provided in this briefing will be asked to leave the walk without compensation.
  • There will be a maximum of 4 alpacas per walk. Please remember that you may be sharing your walk with other people. Private walks can be arranged for up to eight people.
  • Alpacas are social animals and walk in pairs, so all bookings must include two alpacas or one alpaca plus a supplement fee to cover an accompanying alpaca lead by one our team.
  • Maximum number of 2 additional adults/children can accompany each alpaca.
  • All children must be accompanied by a responsible adult (aged 18 years +).
  • Children under the age of 16 must share an alpaca with a responsible adult over the age of 18. We can provide a second reign.
  • Children under the age of 4 may accompany the walk under the supervision of a responsible adult but are unable to help lead the alpacas. The walks are not suitable for children under 4, but we offer a chance to meet and feed the alpacas as an alternative.
  • Hand washing facilities are provided. Those who accompany children have responsibility to ensure that adequate hand washing takes place.
  • There are toilet facilities on the farm campsite.
  • Customers must dress appropriately. Please wear closed toe sturdy shoes. Sandals are not suitable and we will not walk with anyone not wearing appropriate footwear. Loose fitting clothing that may flap is also unsuitable. We still walk in light rain so please bring waterproofs if necessary.
  • Cancellations made more than 72 hours before the start will be invited to reschedule a maximum of 1 time per booking. Cancellations under 72 hours cannot be rescheduled and will not be subject to refund. Cancellations must take place in writing to info@lingsmeadow.co.uk.
  • Gift vouchers must be redeemed by the date shown.
  • The walks take place on a farm and there can be mud. Please bear this in mind as shoes can get dirty and we will not be held responsible for this or compensating for damages to clothing.
  • Walks are weather dependent and if the weather is unsuitable for walking we will cancel the walk and offer an alternative date suitable to you. We cannot give refunds for other circumstances out of our control.
  • Please phone either the night before, or on the morning of your walk to check that it is still on.
  • A risk assessment has been undertaken for the walking route and is available upon request.
  • We try to stick as close to our time as possible but Alpacas walk at their own pace. If you are time restricted and need to leave at a certain time please let us know at the start of the walk.
  • Group bookings are possible with a maximum group size of 8 people (so that we don’t overwhelm the alpacas). This is based on sharing the walking with up to four alpacas. Please contact us for more information.
  • During the walk we might ask you if we can take photos that will be published to our social media profiles and website, please let us know if you do not want your photo taken.